Shipping & Delivery Policy
Everything you need to know about delivery times, fees, and shipping options
What is the order delivery time?
After completing your order, our team will contact you within 24 hours to confirm details. Once confirmed, the order will ship and arrive within 24 to 72 business hours depending on location.
Is shipping available to all governorates?
We provide shipping to all governorates in Egypt, except some remote areas in Sinai Peninsula. Door-to-door delivery is available where covered by courier partners.
What is the shipping cost?
Shipping cost varies depending on shipping carrier and package type.
- Shipping cost calculated according to courier rates.
- COD collection fee may apply depending on order value.
- Cost varies by weight, governorate, and product type.
Is Cash on Delivery available?
Yes, we offer Cash on Delivery. In special cases, a deposit may be required via verified payment methods to confirm the order.
What happens if there is an issue with the shipment?
We take full responsibility for damaged or lost packages during shipping. Products will be replaced immediately at no extra cost.
Please record an unboxing video upon receipt to fully guarantee your rights.